Heart-Centered Mediation

Resolution with heart.
Mediation with care.

Name: Collaborative Care Heart-Centered Mediation
Address: Houston, TX, US
Telephone: 832-317-6773
Price range: Free 20-minute consultation

When relationships are strained but must continue, mediation provides a platform for conversation, productive steps to conflict transformation, and a pathway to alignment.

A warm, safe, and neutral space where individuals, families, elders, neighbors, and diverse communities move through conflict — not just to resolve it, but to transform it into clarity, connection, and a stronger path forward.

Schedule a Free Conversation How I Can Help

Areas of Practice

Credentialed Advanced Mediator · TMCA

Family Mediation

Divorce · Co-Parenting · Pre-Marital · Family Decisions

Elder & Aging Mediation

Care Planning · Estate · Family Roles

Community Mediation

Neighbor · HOA · Local Disputes

Culturally Diverse Groups

Inclusive · Culturally Sensitive Practice

This is more than mediation — it’s transformative work. I believe conflict, when met with compassion and skill, can become a catalyst for growth. People matter, every voice deserves to be heard, and every difficult conversation holds the seed of something better.

Akoma Ntoso

"Linked Hearts" · Adinkra symbol of understanding & agreement

Charmene Davis-Lay

MLS, ADR · MEDIATOR · OMBUDSMAN · CONFLICT RESOLUTION SPECIALIST

MLS — Arizona State University

Certificate — Alternative Dispute Resolution

Certificate — Paralegal Studies

Mediator — Dispute Resolution Center of Montgomery County

Ombudsman — Harris County Long-Term Ombudsman Program

Member — Texas Association of Mediators (TAM)

Member — Texas Mediator Credentialing Association (TMCA)

✦ Credentialed Advanced Mediator — TMCA

Charmene Davis-Lay, MLS — Collaborative Care Heart-Centered Mediation

Compassionate

Empathetic

Neutral

Confidential

Culturally Humble

Trauma-Informed

Meet Charmene

A compassionate guide through life's hardest conversations

Charmene Davis-Lay is a Houston-based mediator, ombudsman, and conflict resolution specialist — serving clients virtually across the United States — whose entire career has been shaped by one unwavering conviction: every person deserves to feel heard, valued, and supported — especially in their most difficult moments.

“Healing begins when all sides are heard.”

Holding a Master of Legal Studies in Conflict Resolution from Arizona State University, along with certificates in Alternative Dispute Resolution and Paralegal Studies, Charmene brings a depth of academic grounding matched by genuine, hands-on experience. As a volunteer mediator with the Dispute Resolution Center of Montgomery County, she has facilitated sessions across family, community, and interpersonal disputes — applying cultural sensitivity and trauma-informed approaches with every individual she serves.

Her work as a volunteer Ombudsman with the Harris County Long-Term Ombudsman Program has given her a profound understanding of elder advocacy — investigating concerns, partnering with families and care providers, and ensuring that residents of nursing homes and assisted living facilities are treated with dignity and respect. This experience is at the very heart of her elder and aging mediation practice.

With over a decade of experience navigating sensitive, high-stakes situations as an Executive Assistant to senior leaders across healthcare, finance, and government, Charmene brings rare cross-sector expertise — the ability to hold confidential matters with discretion, de-escalate tension with calm, and communicate with clarity and empathy even when emotions run high.

Charmene is particularly passionate about serving communities of color and underserved populations, and is wholeheartedly committed to welcoming people from all backgrounds, walks of life, and communities — ensuring that conflict resolution is accessible, culturally sensitive, and genuinely empowering for every person who walks through her door. As a proud member of both the Texas Association of Mediators (TAM) and the Texas Mediator Credentialing Association (TMCA) — and a Credentialed Advanced Mediator — she is committed to the highest standards of professional practice.

Collaborative Care Heart-Centered Mediation is not clinical or transactional. As a transformative mediator, Charmene believes that conflict — when approached with compassion, skill, and genuine care — holds the power to strengthen relationships and open new paths forward. It is personal. It is warm. And it is built entirely around you.

Areas of Practice

Mediation built around your unique situation

Every conflict is different. Every family, community, and person carries their own story. Here's where Collaborative Care can walk alongside you.

Family Mediation

Family conflict can feel emotionally overwhelming. You don’t have to face it alone.

When families face transition — divorce, separation, co-parenting challenges, or family communication breakdowns — I create a space where every voice is honored and agreements are built together, with your children's wellbeing always at the center.

Let’s work together to transform conflict into clarity — and build a stronger foundation for what comes next.

Divorce Co-Parenting Parenting Plans Pre-Marital Mediation Child Custody & Support Blended Families

Generations of hands — elder and family mediation

Elder & Aging Mediation

As loved ones age, families often face deeply emotional decisions around care, finances, and roles. I help families navigate these conversations with compassion, clarity, and dignity — honoring the elder at the center of every discussion.

Serving families across every generation — with heart, care, and dignity.

Care Planning Estate Decisions Sibling Roles Healthcare Decisions Aging in Place

Community Mediation

Neighbor disputes and community conflicts can erode the safety and belonging we all need. I help neighbors, HOAs, and community groups resolve conflict and rebuild the relationships that make a neighborhood feel like home.

Neighbor Disputes HOA Conflicts Property Community Relations

Diverse hands from around the world — culturally inclusive mediation

Culturally Diverse Communities

Every culture carries unique values, communication styles, and approaches to conflict. I am committed to practicing with deep cultural humility — creating a space that is genuinely inclusive, respectful, and affirming of every background.

Culturally Sensitive Inclusive Practice Diverse Families

📅

Virtual Sessions — On Your Schedule

You shouldn’t have to choose between healing and your livelihood.

All sessions are conducted 100% virtually — secure, private, and accessible from anywhere. With evening and weekend appointments, mediation fits into your real life, not the other way around.

100% Virtual Evenings Available Weekends Available Secure & Confidential

Why It Works

Mediation changes what becomes possible

Unlike litigation, mediation is built on collaboration — not confrontation. It preserves relationships, protects dignity, and puts the power of resolution back in your hands.

“Conflict is not the end of the story. With the right support, it can be the beginning of something better.”

Transformative mediation goes beyond settlement — it shifts how people see themselves, each other, and the situation. The goal isn’t just an agreement. It’s a transformed relationship.

— Charmene Davis-Lay, MLS · Collaborative Care Heart-Centered Mediation

60%

less costly than court

3×

faster than litigation

90%

feel heard & respected

People matter. Every voice heard.At the core of this practice is a simple belief — you deserve to be listened to, fully and without judgment.

Relationships transformedNot just preserved — strengthened. Vital for co-parents, neighbors, and families who must continue forward together.

You stay in controlDecisions are made by you — not handed down by a judge.

“Healing shouldn’t have to wait until Monday morning.”

Many people need support but can’t afford to take time off work. That’s why all sessions are 100% virtual, with evening and weekend appointments — so resolution fits into your real life.

Evenings Mon – Fri after 5pm

Weekends Sat & Sun

Format 100% Secure Virtual

How It Works

A gentle path from conflict to clarity

Every step is designed with your comfort, safety, and empowerment in mind. We move at your pace, always.

Free Conversation

A warm, no-pressure call with Charmene to share your situation, ask questions, and discover if mediation is the right fit.

Intake & Preparation

We gather context and ensure every party feels informed, respected, and emotionally ready to engage in the process.

Mediation Sessions

Guided dialogue where every voice is honored, emotions are held with care, and real solutions can emerge — together.

Agreement & Alignment

Your mutual agreement is documented clearly — a plan shaped by both of you, in alignment with what truly matters.

An Inclusive Practice

Mediation for every community

Collaborative Care is committed to serving all people with dignity, cultural humility, and genuine respect. Every background, every family structure, every community is welcome here — including small businesses and workplace groups navigating interpersonal conflict.

Diverse hands — culturally inclusive mediation

Culturally Diverse Families & Communities

Mediation that honors cultural values, communication styles, and family traditions — creating space for every voice to be authentically heard. Conflicts involving cultural differences, language barriers, or varying values are approached with sensitivity, skill, and heart.

Generations of hands — elder and multigenerational mediation

Elders & Multigenerational Families

Navigating aging, care decisions, and legacy with compassion — bringing generations together rather than apart.

All Family Structures

Whether traditional, blended, single-parent, or non-traditional — every family deserves a mediator who meets them where they are.

Let's Connect

The first step is just a conversation

“Healing begins when all sides are heard.”

You don't need to have it all figured out. Conflict doesn't have to be the end of the story — and reaching out is the first step toward transforming it. A free 20-minute consultation with Charmene is waiting for you, completely confidential and without any pressure.

cchcmediation@gmail.com

832-317-6773

All sessions conducted virtually — serving clients across the United States, from the comfort of your home

All consultations are fully confidential

Request Your Free 20-Minute Consultation

Fill out the form below and Charmene will be in touch within 24 hours. All submissions are completely confidential.

Resolution with heart.
Mediation with care.

A compassionate guide through life's hardest conversations